Quick Start Guide

Get AI IN A BOX up and running in your ServiceNow instance in about 5 minutes.

Prerequisites

Before you begin, ensure you have:

  • ServiceNow instance (any supported version)
  • Admin access to install update sets

What You Need:

  • ServiceNow Update Set - Download from GitHub (publicly available)
  • NDA + AI IN A BOX Server Software - Required for production use (contact us to coordinate)

The update set includes everything needed to test with our hosted demo server immediately. To deploy to production, you'll need to sign an NDA and receive the server software from us.

Installation Steps

  1. Download the update set
    • Public Update Set: Download from GitHub Releases (XML format)
    • For Production: Contact us to coordinate NDA and server software access
  2. Import to ServiceNow
    • Navigate to System Update Sets > Retrieved Update Sets
    • Click Import Update Set from XML
    • Upload the downloaded file
  3. Preview and Commit
    • Open the imported update set
    • Click Preview Update Set
    • Once preview completes, click Commit Update Set
  4. Verify installation
    • Navigate to AI IN A BOX > Command Center
    • You should see the configuration interface

Verify It Works

💡 Demo Mode: The update set is preconfigured with our hosted demo server. You can test immediately without any configuration. This is perfect for evaluation.

Ready for Production? See Server Deployment Options to learn about production setups.

Two ways to test:

  • Open an Incident, click Summarize
  • Create an inference
    • Go to AI IN A BOX > Inferences
    • Create a new inference record with text like "Tell me a 5-part tale about ServiceNow", then save, and it will process automatically.

What's Next?

Advanced Options

Want to use your own infrastructure instead of the built-in server?

These are optional - the update set works out of the box without them.

Common Issues

No AI Responses

  • Go to the Command Center and check server status
  • Ensure API key is correctly configured
  • Verify network connectivity to LLM provider

UI Actions Don't Appear

  • Check if the Properties are set to enable features
  • Ensure the update set was committed successfully

Need Help?