How to Get Help

Choose the option that best fits your needs:

Email Support

Email: team@getaiinabox.com

Best for:

  • Product usage questions
  • Installation and configuration help
  • Billing and account inquiries
  • General questions

Response time: Usually within 1-2 business days

Schedule a Call

Book a meeting: meetings.hubspot.com/jace-benson

Best for:

  • Product demos
  • Implementation planning
  • Complex technical discussions
  • Sales inquiries
  • Custom requirements

Report Bugs or Request Features

GitHub: github.com/AI-In-A-Box/aiab-global-servicenow

Use GitHub to:

  • Report bugs or technical issues
  • Request new features
  • View our public roadmap
  • Contribute code via pull requests
  • Access source code

Documentation

Before reaching out, check if your question is answered in our docs:

Community & Collaboration

Interested in contributing ideas or following product development?

Email us at team@getaiinabox.com to request access to our Basecamp where we:

  • Share product roadmap and updates
  • Gather feedback from users
  • Discuss feature ideas
  • Answer community questions
  • Collaborate on product direction

Support Hours & Response Times

We work asynchronously to provide thoughtful, quality support:

Response Times:

  • Email: 1-2 business days
  • GitHub issues: 2-3 business days
  • Urgent technical issues: Mark as urgent in your message

We aim for thoughtful responses over instant replies. This ensures you get accurate, complete answers.

Before You Contact Us

To help us help you faster, please include:

For technical issues:

  • ServiceNow version
  • AI IN A BOX version (Update Set version)
  • Server deployment type (self-hosted or Azure)
  • Error messages or screenshots
  • Steps to reproduce the issue

For feature requests:

  • Problem you're trying to solve
  • Current workaround (if any)
  • Why this matters for your use case

For installation help:

  • Where you're stuck in the process
  • Any error messages
  • Your deployment environment

Emergency Support

For urgent production issues:

  1. Email team@getaiinabox.com with "URGENT" in subject
  2. Include detailed error information
  3. Describe business impact

We'll prioritize urgent issues, though response times may still be several hours depending on timezone and availability.

We're here to help! Don't hesitate to reach out. We appreciate every user and want to ensure your success with AI IN A BOX.